Are you an MTN mobile subscriber in South Africa and suspect you may be signed up for unwanted subscription services? These third-party services, known as WASPs (Wireless Application Service Providers), can quickly deplete your airtime balance with recurring charges. Don’t worry, MTN provides multiple easy ways to check for and cancel any active WASP subscriptions tied to your account.
Related Article: How Do I Check My Number On MTN?
What are WASP Subscriptions?
WASP companies partner with MTN to offer various content and services like ringtones, news, games, etc. that customers can subscribe to. However, some employ deceptive tactics to trick users into signing up unknowingly. You may notice your airtime disappearing rapidly after recharging – a telltale sign of being subscribed.
How to Check for Active Subscriptions
Before canceling, you’ll want to verify if you actually have any WASP subscriptions linked to your MTN number in South Africa.
First Method: Via USSD Code
Step 1: Dial Code
Dial *155#
Step 2: View Subscriptions
Select option 1 to view subscriptions
Step 3: View Listed Subscriptions
Any active services will be listed
Second Method: Using the MTN App
Step 1: Login to App
Download and login to the MTN app
Step 2: Go to Subscriptions
Go to Products > Subscriptions
Step 3: View App Subscriptions
Your active subscriptions will be shown
Third Method: On the MTN Website
Step 1: Login to Website
Visit www.mtn.co.za and login
Step 2: Go to Subscriptions Page
Go to your Profile > Subscriptions page
Step 3: View Web Subscriptions
View and manage any listed services
How to Cancel Unwanted MTN Subscriptions?
Once you’ve identified the WASP subscriptions to cancel, you can unsubscribe through the same USSD, app, or website options:
First Method: Via USSD Code
Step 1: Dial Code
Dial *155#
Step 2: Select Cancel Option
Select option 1 for subscriptions
Step 3: Cancel Subscriptions
Choose option to cancel each one
Second Method: Using the MTN App
Step 1: Go to Subscriptions
Go to Products > Subscriptions
Step 2: Select to Cancel
Click on each service to cancel
Step 3: Confirm Cancellation
Follow prompts to unsubscribe
Third Method: On the MTN Website
Step 1: Go to Subscriptions
Login and go to Subscriptions
Step 2: Click Cancel
Click “Cancel” for each service
Step 3: Confirm Cancellation
Confirm to complete unsubscription
After canceling through any of these methods, you should receive a confirmation message from MTN. Be sure to monitor subsequent airtime usage to ensure no further charges from those subscriptions.
Avoid Inadvertent WASP Sign-Ups
To prevent future accidental subscriptions on your South African MTN line, be cautious of ads, pop-ups and “free trials” that could sign you up for paid services without your full consent. Always read terms and conditions carefully before clicking. You can also set up content blockers if your account allows.
By taking a few minutes to check for and cancel any unwanted WASP subscriptions, MTN customers can save airtime and avoid unexpected charges. Stay vigilant against misleading subscription prompts to keep your mobile account streamlined.