Running out of airtime on your Telkom mobile can be frustrating, especially when you need to make an urgent call or access the internet. Thankfully, Telkom, South Africa’s leading telecommunications company, offers an Emergency Top-Up Service that provides qualifying customers with an airtime advance when their account balance is low or depleted.
This convenient service ensures you stay connected even when you’re short on credit. Simply borrow the required airtime and pay it back with your next recharge – no more worrying about being disconnected at crucial moments.
Also check out our guide on how to convert Airtime to Data on Telkom
What is Telkom’s Emergency Top-Up Service?
The Telkom Emergency Top-Up Service allows prepaid and long-standing top-up customers to purchase airtime bundles on credit when they run out. This service provides an immediate airtime loan, which you can then settle with your subsequent recharge.
It’s an excellent solution for situations where you urgently need to make calls, send messages, or access the internet but don’t have enough balance on your Telkom account.
How to Borrow Airtime from Telkom?
Borrowing airtime from Telkom is a straightforward process:
- Dial *180# on your Telkom mobile device.
- Select the “Emergency Top Up” option from the menu.
- Choose the desired airtime amount you want to borrow (typically ranging from R3 to R15).
- Follow the prompts to complete the transaction.
Eligibility for Emergency Top-Up
To be eligible for Telkom’s Emergency Top-Up Service, you must meet the following criteria:
- Be a prepaid customer or a top-up customer who has been using the Telkom network for at least six months.
If you fulfill these requirements, you can take advantage of this service whenever you need an airtime advance.
Service Fee and Repayment
It’s important to note that each emergency top-up transaction incurs a service fee of R1.10. This fee is added to your total obligation, which includes the borrowed airtime amount.
For example, if you borrow R10 worth of airtime, your total obligation will be R11.10 (R10 for the airtime + R1.10 service fee). You’ll need to repay this full amount before being able to borrow airtime again.
Usage and Limitations
While the Telkom Emergency Top-Up Service is incredibly useful, it does come with some limitations:
- Borrowed airtime cannot be transferred to another Telkom number; it can only be used on the number it was borrowed for.
- The service is limited to the Republic of South Africa and Telkom’s network coverage area.
- Borrowed airtime can be used to make calls on the Telkom network.
By understanding these usage guidelines and limitations, you can make the most of the Emergency Top-Up Service while staying within its boundaries.
Stay Connected with Telkom
Telkom’s Emergency Top-Up Service is a game-changer for prepaid and top-up customers who occasionally find themselves short on airtime. With the ability to borrow credit and repay it later, you can stay connected during crucial moments without the fear of being disconnected.
Whether you need to make an important call, send an urgent message, or access the internet, Telkom’s Emergency Top-Up Service has got you covered. So, the next time you’re running low on airtime, remember to dial *180# and take advantage of this convenient service.