The FNB eWallet is a convenient mobile banking feature that allows FNB customers to easily make payments, transfer money, and withdraw cash from ATMs using just their smartphone. However, there may be times when you need to reverse or cancel an eWallet transaction for various reasons. In this article, we will guide you through the process of how to reverse eWallet transactions on the FNB app.
Step 1: Log into the FNB App
Open the FNB app on your mobile device and log in using your online banking credentials. Once logged in, you will be taken to the app’s main menu.
Step 2: Navigate to eWallet
From the main menu, select the ‘eWallet’ option. This will take you to the eWallet section of the app.
Step 3: View Recent Transactions
In the eWallet section, you will see two options: ‘Send Money’ and ‘Receive Money’. Select ‘Receive Money’ to view a list of your recent eWallet transactions.
Step 4: Locate the Transaction to Reverse
Scroll through the list of transactions and locate the one you wish to reverse. Tap on the transaction to view its details.
Step 5: Initiate the Reversal Process
Once you have the transaction details open, look for the ‘Reverse’ option, usually displayed as a button or link. Tap or click on ‘Reverse’ to begin the reversal process.
Step 6: Provide Reversal Reason (Optional)
You may be prompted to provide a reason for reversing the transaction. While this is usually optional, providing a brief explanation can help the bank understand the situation better.
Step 7: Confirm the Reversal
After providing the reversal reason (if prompted), carefully review the details of the transaction you are about to reverse. Once you are sure, tap or click on ‘Confirm’ to complete the reversal process.
Step 8: Check for Confirmation
The reversal process may take up to 24 hours to complete, depending on the type of transaction. However, most reversals happen almost instantly. Keep checking the eWallet section or your bank statements for a confirmation notification that the reversal was successful.
Conclusion
Reversing an eWallet transaction on the FNB app is a straightforward process that can save you time and effort. By following the steps outlined above, you can easily initiate and complete the reversal process securely through the app. Remember to double-check your bank statements for confirmation once the reversal is complete.