How to Reverse Your FNB Ewallet Payments?

Struggling with a mistaken FNB eWallet payment?

FNB’s eWallet service offers quick and convenient fund transfers, but errors can still occur. Whether you sent money to the wrong person or entered the wrong details, you can easily reverse the transaction using the FNB app or USSD.

Here’s how to fix those mistakes efficiently by reversing eWallet payments through the FNB app or USSD.

Method 1: Reversing eWallet Payments via USSD

If you’ve inadvertently made an incorrect eWallet payment, you can initiate the reversal process using your mobile phone’s USSD (Unstructured Supplementary Service Data) feature. Follow these simple steps:

Step 1: Launch Call App

Launch your phone’s call app.

Step 2: Dial USSD Code

Dial *120*321# and press the call button. This is the dedicated FNB USSD code for eWallet reversals.

Step 3: Navigate to “Send Money”

Navigate through the menu options until you find “Send Money” and make your selection.

Step 4: Select “eWallet Reversal”

Within the “Send Money” menu, locate the “eWallet Reversal” option and choose it.

Step 5: Identify Transaction

You’ll be presented with a list of your recent eWallet transactions. Identify the one you wish to reverse by cross-checking details such as the recipient’s number and the amount transferred.

Step 6: Select Transaction

Select the transaction by entering the corresponding number.

Step 7: Follow Additional Prompts

Follow any additional prompts, such as confirming the reversal or providing a reason for the action.

Step 8: Confirm Reversal

If you’re certain about reversing the transaction, proceed with the final confirmation.

Method 2: Reversing eWallet Payments via the FNB App

Alternatively, you can initiate the reversal process directly through the FNB app on your smartphone. Here’s how:

Step 1: Download FNB App

Download and install the FNB app on your device.

Step 2: Log In

Log in using your username and password.

Step 3: Navigate to “Debit Orders”

Navigate to the main menu, where your accounts are displayed. Look for the “Debit Orders” option under “Payments” or “Transactions.”

Step 4: Select “My Debit Orders”

Select “My Debit Orders” to access a list of your recent transactions.

Step 5: Identify Transaction

Identify the transaction you wish to reverse by verifying details like the recipient and the amount transferred.

Step 6: Select “Reverse” Option

Select the transaction, and look for an option to “Reverse” or “Dispute” the payment. Choose the “Reverse” option.

Step 7: Provide Reason

If prompted, provide a reason for the reversal request.

Step 8: Confirm Reversal

Confirm the reversal by tapping “Reverse” and then “Confirm.” There may be an additional confirmation step, so follow any further prompts carefully.

Cost of Reversing FNB eWallet Payments

It’s important to note that reversing an eWallet payment through FNB may incur a fee of approximately R50. Additionally, FNB states that the reversal process is not guaranteed, meaning there’s no absolute certainty that the funds will be returned to your account.

To avoid the potential costs and hassle of reversing eWallet payments, it’s always advisable to exercise caution and double-check the recipient’s phone number and the amount before initiating any transaction.

Preventing Incorrect eWallet Payments

While the reversal process provides a safety net, prevention is undoubtedly better than cure. To minimize the risk of making incorrect eWallet payments, follow these simple yet effective steps:

1. Double-check the recipient’s phone number before proceeding with the transaction.
2. Verify the amount you intend to send to ensure accuracy.
3. Carefully review all details before confirming the transaction.

By adhering to these best practices, you can significantly reduce the likelihood of making mistakes and enjoy the full benefits of the FNB eWallet service without the need for reversals.